Shipping & Returns
Australia Wide Delivery
We offer a 2 flat rate delivery methods for orders up to 5 kg just as long as we're sending your order to one delivery address.
Please Note -Some heavier items (over 5kg) will have a fixed freight charge of $20 per item and will be shipped by road.
1. Australia Post Regular $4.95 Per Order - Up to 5kg
2. Express Post $9.95 Per Order - Up to 5kg
1. Australia Post Flat Rate ($4.95) Per Order
We use Australia Post Standard Mail. Australia Post has a speedy delivery system that can usually deliver anywhere in Australia from the date of dispatch within 2-7 working days.
Should you require the goods faster then we suggest the following method:
2. Auspost Express Satchels $9.95 Per Order - Up to 5kg
This option is available to all Australian customers and includes packaging costs. Your order can include multiple items for $9.95.
We use Australia Post Exprees as they provide a fast and efficient service around Australia at a very reasonable price. On the rare occasion there is a delay with delivery, your parcel is easily traced.
Delivery is generally overnight to main centres (if ordered before 11am AEST on a working day), although you should allow 2-3 days, particularly at peak times like Christmas. Smaller country areas may take an extra day.
A signature is not required upon delivery. Try to use an address were someone will be available to accept your delivery. E.g. Work or Office
If no one is home at the time of delivery and the parcel cannot be left securely, a card will be left with details on how to collect your parcel. Please note that if a card is placed in your letterbox and your parcel is taken to the local post office, they will generally only hold it for a maximum of one week. Prompt collection is advised.
We do not ship outside of Australia at this time.
We carry a large range of stock and in most cases can ship goods the same day of them being ordered (if ordered before 11 am AEST on a working day). If you order a product which we do not have in stock you will be notified of the expected delivery date and if not satisfied you can cancel the order and a full refund will be issued.
You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply contact us with your order details.